Terms of Service

Please, read these terms and conditions carefully before booking a place on one of Croatia excursions.
Please note that if English is not your main language then it is your obligation to ensure that you have clearly understood these terms and conditions for online booking of excursions before ticking the appropriate box confirming that you have read and understood them.

  • 1. By booking any of activities offered on hepi.hr you agree to this terms of service
  • 2. All prices are listed in HRK (croatian kuna). When processing your payment you will be able to choose in which currency you would like to pay and you will be informed of the exchange rate that will be used.
  • 3. All bookings must be paid at least 48 hours before departure time, or it will be canceled automaticaly. It is suggested that you pay for the activities imediately after booking so to ensure and confirm your reservation.
  • 4. Payments can be done using your credit card through our secure credit card processing partner Paypal or by a bank transaction. Paypal accepts all VISA, MasterCard and American Express cards. All the information to pay by a bank transaction will be sent to you by email after you place your reservation.
  • 1. After you compleate your booking, you will receive a personalized HEPI Voucher for each tour, event or service booked. In order to access and print your HEPI Voucher(s), you will be provided access to a secure webpage hosted by HEPI that contains a link to your HEPI Voucher(s). The vouchers will also be sent to you by email.
  • 2. You must provide the original, authentic HEPI Voucher to the appropriate service provider in order to redeem your tour, ticket, or package. Your reservation cannot be honored or redeemed without presenting a valid HEPI Voucher. All organizers will also accept the presentation in the digital format (i.e. your smartphone or tablet device).
For all reservations canceled more than 48 hours before the excursion hepi.hr offeres a full return. This gives you a worry free experience at the time of your booking.
For all reservations canceled 48-24 hours before the excursion, hepi.hr offers 50% return of the total value of booked tickets, and all reservations canceled 0-24 hours before departure is not possible to cancel unless specified otherwise durring your booking process.